Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterday; Cable/socket incompatible in QuickStart, set up and connections yesterday QuickStart, set up and connections. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. It may just be a cable rather than an internal wall box. Some of the cables hanging out the wall were cut off after the house improvements. I wanted. In response to Jonny-M. Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. If you really need to take them off, just use a screwdriver to unscrew the screws. Please help as I need the. All the cables will go under the floorboards. You can visit the website virginmedia. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdaySolved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Hi, I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Virgin Fibre Areas only. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Browse Virgin Media Virgin Media Community. Get virgin engineer to move the wall socket. Virgin Media;. log into hub3 - 192. Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. #4. Not all properties have a socket. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. I have only got one rectangular shaped white socket. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. If possible, I would like to get rid of this rather ugly white. 4. Jan 14, 2022. Stream from Virgin Media. 1 [or 192. Networking and WiFi. Account - Mobile. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). So I’ve tried inserting it to the socket below it instead but it’s not working. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. 0 Kudos. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Tried looking but can't see a way to book an engineer for this? Thanks. self install. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. One customer said he has so far waited six weeks to have a 10in (25. Get the Hub ready by connecting the wires. I need to plug the isolator cable into the Virgin Media wall socket. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. Try tracing the cables back to the house from the brown box outside. Call the Pre-installation and delivery team on 0800 052 1734. Getting Connected with Virgin Media is easy when you have a wall socket. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. 4 out of 5. can someone contact me about moving a TV point please. 0 Kudos Reply. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The Openreach sockets do not work for Virgin Media. Occasionally only a very short stub of wire is left. I recently got Virgin broadband installed. Check outside for the omnibox (brown or grey) and trace the cables to the inside. Unscrew the lid off the big box and provide a photo of what is inside. Security matters. Sorry to hear of the lack of wall socket on the inside of your property. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. I have tried to contact vm but I don’t have a landline number so they w. We have a virgin media wall socket with an - 4353656 - 2. For a wires-free alternative, you could use a cordless phone setup. on 15-04-2023 16:54. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Rich says: August 9, 2022 at 5:55 pm. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. We would like to show you a description here but the site won’t allow us. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freePerfectly safe to remove it. Re: No wall socket. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi, I have ordered a self installation kit for broadband and landline. No outside box - cable through the wall to inside box - very old 20 years ago. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Virgin Mobile. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Also available from the likes of Screwfix, Homebase, Toolstation etc. The proper and safe way is to call for technician visits to disconnect and reconnect. But the coaxial cable came with the kit is cable con 4. however it may be worth checking for cabling outside/inside your home as you may not have a wall box inside, it may just be a coax. A network adapter – you’ll need this for every computer you want to connect. Some properties do not have a wall socket, only a cable. cable from wall. The isolator has a terminator cap (marked below) fitted to the open end. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Step 3: Plug in your Virgin Media Hub on the go-live date. Went outside and there appears to be nothing on the other side (maybe removed). Find me on , Google+, and Linkedin. I only found an openreach mastersocket 5c in the flat. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Please help. Past occupiers of your property may have removed. Re: No wall socket. VM BB TV Landline. I highly doubt my landlord will allow a virgin coax. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Sometimes there is no wall box, just a trailing cable. However, I do not have any of the specified wall sockets available only a cable out of the wall which doesn’t fit with the cable provided. 4. 0. Just make sure you definately don't need it, or won't be needing it again. Outside the property there will be a brown box (known as the omnibox), and then on the opposite side of where that box is, inside the property will be the socket for. Do you need a Virgin Media Wall Socket? (Getting connec…If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. Let me know how you get on! Kind regards, SerenaPost a photo of the "wrong" socket please. Alternatives to Super Hub 2 routers The Openreach sockets do not work for Virgin Media. I don’t it is fibre cable. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Indeed, I just took further photos which may help illustrating. We would like to show you a description here but the site won’t allow us. Should’ve checked this before I ordered. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. that allows the RF and Power on the ONU outside to be on a single socket (rather that running 2 cables in) Reply. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. we’ve just moved in to our new house. to be phone lines. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayAn easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Mark as New; Bookmark this message;. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. pls contact me ASAP . There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). We would like to show you a description here but the site won’t allow us. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. I have been given other details for the account such as the account number/area code and. Tudor. The wall socket I have within my home does not appear to be working. CryptoRobert_P. If no joy, try the pre-install team - 0800 0521734. Entertain me; Broadband Deals. AnthonyRaw1986. There should then be an wall socket/faceplate in the home with one of these three logo's on it which you can use to install the kit. Stream from Virgin Media. Forum Team In response to rohith15388. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. the building then somewhere close to that point on the inside will be either a junction box or the. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. . Switched On Families. I'm very sorry for any issues you've had in speaking with the team. Back a step. 3 weeks ago. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). There are two options for to your TV. There should then be. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. Chris. Many thanks Krysia - 4353656 - 2. on 15-02-2022 10:03. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Hi. The new ones are just screws, the old style Telewest ones are like star shaped head. Even sitting in the room above the router, the WiFi was dreadful. just moved in, can see the brown cable coming in from outside but there's no VM. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Vonage 2nd line. As part of this to make sure it is a. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Verify that the white cable is securely connected to the Virgin Media wall socket. In the worst case that might be compensation to a neighbour for their loss of service. Virgin Media; My Virgin Media; Shop; Help;. There are 10 types of people: those. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. Tudor. It has two outputs on the left of the wall box. There will be a seperate connection inside the interior wall box. Getting started & FAQ. With our services we do need to install our own sockets. . ) The hub will be in here too. Virgin will not remove them. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. Hi Tony, which product would you recommend from Amazon?. On the day of activation, connect your new router to the master phone socket. Browse Virgin Media Virgin Media Community. Can you help me please. Does anyone know if I buy the virgin self install kit it it will work in my house or would I need to call and engineer round to sort it out. Connect two short ethernet cables into the socket from the VM router (thinking to use a network switch to avoid using up 2 of the router ports which I need for other items in that room) Then take 2 measured lengths of external grade ethernet cable, crimp/attach them. . I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Often made irrelevant by what is already superior protection inside that Virgin Media box - and all other appliances. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Virgin Media don’t do any Fibre connections to inside the house. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Absolutely not. 2. Don't touch it. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. But I don’t see anything like that apart from satellite dish cable outside the window. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. Aug 8, 2011. This should then allow you to attach the connector that came with your 'Quick Start' kit (which should just push fit onto the adapter). Engineer visit. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. Virgin Media FTTP. We have tried plugging it into the only box we found it would fit but no luck. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Mobile Your Account. Plug the cables into the Hub. . I was told when purchasing the broadband package that fi. I was told when purchasing the broadband package that fi. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help,. This seems like the previous occupants had the connection for the Virgin box in the bedroom, so you'll need a tech visit. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. - 5156775. Tried the virtual assistant but it didn’t prove helpful. QuickStart, set up and connections. Phone line - 5 mins. provided, I shall give them a call tomorrow. I cannot find the virgin box inside my house but can find a Telewest box. Joining in Options. Some properties do not have a wall socket, only a cable. Tudor. Don’t worry that it is not a threaded plug. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Sign in . Short. I'm sorry to hear about the missing wall socket. and it used the socket you're trying to use, then it's a VM cable feed, and neither aerial nor dish. Some VM installations do not have an internal wall box, just a trailing lead. You should see a cable going through the wall and if you trace this inside, you should get the cable. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. Forum; Apps. on 03-08-2020 18:05. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Original Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. virgin media internal wall box. I found this which seems to be hollow. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. When I proceeded to set up my Hub 3 I quickly realised that. Sorry to hear of the lack of wall socket on the inside of your property. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Pop them out and see. 14,065. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianLook outside for a brown or grey VM box on the wall and trace the cable to the inside. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. just moved in, can see the brown cable coming in from outside but there's no VM socket or Virgin. on 30-12-2022 13:33. The new ones are just screws, the old style Telewest ones are like star shaped head. We would like to show you a description here but the site won’t allow us. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Solved: hello, I’ve moved into a new flat with some dodgy paintwork. This hole will typically be up to 1cm in diameter and often positioned near your front door. I will. 5 metres, through an internal wall, under floorboards for 2 metres, then it goes through an attenuator and a tv/data splitter, and the two cables then run through chasing and to the back of the socket box which is a modular type using two of these(46007). We need to remove the box inside aswell to decorate. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. 0. Sign in . Call the Pre-installation and delivery team on 0800 052 1734. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. Fortunately potentially destructive surges are extremely rare. First picture is telephone socket which is now not used. There’s not a virgin media wall socket anywhere I’ve checked. Connector cable for v6 boxSolved: external brown box Solved: re: broken external brown. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. You can also identify a split socket looking at the side. extend the length of the cable that used to go into the VM wall box by connecting it with an extension cable (are there any good cable-to-cable connectors?) 3. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. No virgin media wall socket. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. . The "two cables" sound very like a Sky dish install. 168. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Everything is converted to specialised triple screened coaxial cable. on 08-01-2023 20:46. I am happy to help with this. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Trouble shooter. Can see - 5322120. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. I do not have a virgin media wall socket so I cannot set up my kit. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Just joined Virgin awaiting for the delivery of the set up. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Hello VLNeedham. My Virgin Media App. Kindest regards,. Phone. See the attached photo. Dave. No virgin media socket in Networking and WiFi yesterday;Re: No virgin media wall socket in QuickStart, set up and connections Sunday; Wi-Fi extenders and networking in house in Networking and WiFi Saturday; Booster Plug blown in socket in Networking and WiFi Friday; Needing a wall socket fitting to suit my new hub 4 in QuickStart, set up and connections Friday; WiFi in Networking and WiFi FridayWe would like to show you a description here but the site won’t allow us. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Not all properties have an internal wall box. Eric714. 1 ACCEPTED SOLUTION. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Looking for specific info? Customer reviews. But I have no Virgin Media Wall socket in my house. VM don't use fibre inside the property. Virgin Media Wall Socket Connector Wrong Kind in. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. Hello, i registered VM broadband and scheduled to delivery on 1st September. Sign in . I have a Virgin Media wall socket, it's the white box in Picture 1. Browse Virgin Media Virgin Media Community. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Forum Team. Browse Virgin Media Virgin Media Community. on 31-12-2021 10:47. It is likely you will be waiting a few days. Entertain me; Broadband Deals. 22-12-2022 19:19 - edited 22-12-2022 19:20. I’m sorry to hear of the issues that you’re having with your installation. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. 4. Options. on 05-04-2023 09:20. House on renovation at the moment and electric rewire is done. 1 ACCEPTED SOLUTION. Kindest regards, David_Bn Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. Installing and configuring your kitYou can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. Hi everyone, I moved to a new flat. The installation should take around an hour. There will be a seperate connection inside the interior wall box. Explain what needs to be done and book an engineer visit. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. We have tried plugging it into the only box we found it would fit but no luck. Even after scraping the connection might not be a very good one.